Help & Support
Table of Contents
- About The Graphic Design School
- What is VET?
- Our Continuous Improvement of Services
- Transitioning, Improvement & Upgrade of Student Services
- Making Complaints & Appeals
- What is a complaint?
- What is an assessment appeal?
- Early resolution of complaints and appeals
- Complaint handling
- Assessment appeals handling
- How Much Is the Course?
- What Is the Criteria for Enroling?
- Do I Need Any Previous Experience for the IFC or CUA40720 Certificate Iv in Design?
- What Kind of Software Will I Need to Own to Study?
- Can I Subscribe to the Adobe Creative Cloud at Student Rates?
- How Do I Enrol?
- When Can I Enrol?
- When Can I Study?
- What Happens Once I Enrol?
- What Aspects of Graphic Design Do Your Courses Cover?
- How Long Is My Enrolment?
- How Do I Get My Assignments Marked?
- What Happens if I Fail an Assignment?
- I Have Work and Family Commitments, Are There Strict Deadlines and Due Dates for Assignments?
- Will I Graduate With a Portfolio in Hand?
- Will I Be Able to Use My Certificate IV Qualification to Help Gain Entry Into Further Study?
- I Already Work in the Design Industry; I Am Self Taught. Does Your Course Apply to Me?
- What Are Our Data Protection and Privacy Standards?
- What Will I Need in Order to Complete This Course?
- What Kinds of Interaction Can I Expect From My Instructor and My Fellow Students in The Graphic Design School?
- How Does E–learning in The Online Graphic Design School Vary From a Real-life Classroom?
- Enrolled Prior to July 1st 2021?
- Introduction to Terms
- Unique Student Identifier (USI)
- CUA40720 Certificate IV in Design Course
- The Upgrade to CUA40720 Certificate IV In Design
- The Web Design Course
- The Design@Work Course
- International Shipping Fees
- Administration Fees
- Payment Methods
- Fees Payable
- Disability Supplementary Information Notice for Enrolment
- After Enrolment
- Student Support
- Equipment Requirements
- Student Cancellation
- Course Incompletion
- Student Re-Enrolment
- Upon Enrolment
- Re-Issuance of Certificate
- Our Continuous Improvement of Services
- Transitioning, Improvement, Upgrade Or Change of Student Service
The Graphic Design School has an online forum that can be accessed through the Schoolyard (LMS). This forum is manned by the School’s tutors. You can find many questions by current and past students that can help you answer a query, or you can post a question to one of the tutors yourself. You can also give us a call at our head office if you are having any difficulties.
English language, literacy and numeracy skills
Language, literacy and numeracy skills are critical to almost all areas of work. This is particularly true in graphic design where there is a need to communicate with clients, read and understand design briefs and do research. Our course is delivered in English, so it is assumed that every student will have good English, reading, comprehension, speaking and listening and writing. If you can read and understand the The Graphic Design School’s website and this information handbook, that is the level of English needed for this course.
The Graphic Design School will support students during their study with training and assessment materials that are easily understood and suitable to the level of the workplace skills being delivered. We will also provide one-to-one tutors throughout the course who can answer questions and help through the Schoolyard (LMS) support forum.
Student Progress & Records
During the course you can login and access all of your records in the Schoolyard (LMS). After your access to the Schoolyard (LMS) has expired (past student) you may gain access to your study records upon request. These records include soft copies of modules or units achieved (depending on the course), applications for RPL and RPL assessments. You may also gain hard copies of your certificate and/or statement of attainment for FEES.RE_ISSUANCE.HARD_COPY for each obtained. Postage and handling within Australia will be charged FEES.RE_ISSUANCE.POSTAGE.AUSTRALIA, and outside of Australia, FEES.RE_ISSUANCE.POSTAGE.OTHER.
Period of Record Retention
The following time periods are to apply to the retention of student records at The Graphic Design School. All records are kept according to current RTO (AQF) guidelines:
- Student results / Qualifications are retained for thirty (30) years.
- All assessment records are stored in a SQL Database on The Graphic Design School’s Servers for 7 years.
RPL Recognition of your existing Skills and Knowledge.
In accordance with the requirements of the AQF Framework and Standards for Registered Training Organisations (RTO) 2015, The Graphic Design School provides the opportunity for students to apply to have prior learning recognised towards a qualification or units of competence for which they are enrolled.
What is recognition of prior learning (RPL)?
Recognition involves the assessment of previously gained skills and knowledge an individual has achieved outside the formal education and training system. By removing the need for duplication of learning, recognition encourages an individual to continue upgrading their skills and knowledge through structured education and training towards formal qualifications and improved employment outcomes. This has benefits for the individual and industry. Most importantly, it should be noted that recognition is just another form of assessment.
Applying for recognition
Recognition acknowledges that workplace skills and knowledge may be gained through a variety of ways including both formal and informal learning or through work-based or life experience. If you think you qualify for recognition please contact the school for more information.
The Graphic Design School acknowledges the requirement as a Registered Training Organisation to recognise the awards issued by other RTOs. This is limited to outcomes that are drawn from the AQF Framework and Standards for Registered Training Organisations (RTO) 2015 being units of competence awarded and accurately identified in statements of attainment and qualifications.
What is credit transfer?
Credit transfer is the recognition of learning achieved through formal education and training. Under the AQF Framework and Standards for Registered Training Organisations (RTO) 2015, qualifications and statements of attainment issued by any Australian RTO are accepted and recognised by The Graphic Design School. Credit Transfer allows a student to be awarded a Units Of Competency / module based on successful completion of the unit which has been previously awarded. If you think you qualify for credit transfer please contact the school for more information.